Your questions, answered

Our initial intro call is a free, informal 15-minute chat on Google Meet with no pressure to share anything you’re not ready to. It’s simply a space for us to say hello, talk through what you’re looking for, and see if we are a good fit to work together. If it feels right to move forward, we’ll then look at scheduling your first full session. Many people find it helpful to use this call to get a few for how I work before committing to anything. You can book directly via my Calendly link or drop me a message here if you’d rather start that way.

I specialise in working with adults in their 20s and 30s who feel a disconnect between how their life looks from the outside and how it actually feels to live it, often showing up as persistent worry, emotional exhaustion, people-pleasing or perfectionism. Alongside this, I have specialist training and experience in bereavement and loss through my work with Cruse Bereavement Support, including disenfranchised grief: losses that aren't always recognised, like a friendship drifting apart, redundancy, or infertility. If what you're facing isn't listed here, the free intro call is exactly the space to talk it through without pressure. You can read more on the therapy in your 20s and 30s page.

They're often used interchangeably, but they have a slightly different focus. Counselling tends to be shorter-term, helping you work through a specific current issue or a difficult life change. Psychotherapy usually goes deeper, exploring longer-standing patterns or past experiences that shape how you feel today. As an integrative therapist, I blend both approaches, so we can address what's pressing right now while also making sense of the patterns underneath it. Which one fits best often becomes clearer once we've spoken, which is part of what the intro call is for.

There's no fixed number. It depends on what you're bringing and what you need from the work. Some people find a few weeks of focused sessions gives them what they need to move forward; others prefer the longer, deeper work of unpacking patterns that go back further. We check in regularly on how the work feels, so you always stay in control of the pace and length of your own therapy. This gets reviewed naturally as we go, rather than decided in advance.

Therapy tends to work best when it's consistent, so I work on a weekly basis, especially in the early stages. Meeting at the same day and time each week helps build momentum and gives the work a steady rhythm, rather than starting over each time. It also protects that time as genuinely yours, in a week that's probably full of everything else. We'll talk through how this fits around your schedule during the intro call.

The initial 15-minute intro call is free. Standard 50-minute sessions are £70, paid in advance via a secure bank transfer link, which keeps things simple for both of us. There's no hidden pricing or package pressure, just a straightforward rate per session. If cost feels like a barrier to getting in touch, it's worth raising on the intro call rather than letting it stop you asking.

Finding the right therapist matters more than finding any therapist, so if my style isn't working for you, I'd genuinely want you to tell me. Therapy depends on the relationship between us, and sometimes that needs adjusting rather than ending altogether: a change in pace, focus or approach can often resolve what feels off. In my experience, people often worry that raising this will feel awkward, when actually it tends to strengthen the work. If something's not sitting right, say so, and we'll have a proper conversation about what would fit your needs better.

Sessions cancelled within 48 hours are chargeable, though life does happen, and I'll always be understanding where I can. Where possible I'll offer to reschedule, but this depends on availability, since keeping your regular slot protected is part of what makes the weekly rhythm work. This isn't about being rigid: it's about making sure therapy stays reliable, both for you and for the other clients I see that week. If something comes up, just let me know as soon as you can.

Yes. Everything we discuss is confidential, in line with the ethical frameworks of the BACP and NCPS. There are a small number of legal exceptions, mainly around risk of serious harm, which I'll always explain clearly at the outset. For Walk & Talk sessions specifically, there are a few extra practicalities around privacy outdoors, covered on the Walk & Talk page. If confidentiality is something you want to talk through before starting, that's a perfectly good use of the intro call.

That's absolutely fine: all questions are welcome. Fill in the contact form or email ann@annmoorhouse.com and I'll get back to you as soon as I can. You'll also find a few extra practical questions answered on the Therapy in your 20s and 30s, Online Therapy, and Walk & Talk Therapy pages.